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Ongoing support
Keep your courses current with a block of update hours
Sites change. Procedures, equipment and people change with them. Buy a block of hours up front, and whenever something changes, send it through. We make the update, you check it, and we send you the new course file.
Why a block of hours works
One PO, many changes
Raise one purchase order for a block of hours, so small changes don't need a new quote or PO each time.
Changes made sooner
With hours already in place, we can start on your update as soon as your request comes in.
Only pay for what you use
Work is charged against your block. Unused hours aren't charged, and every invoice comes with a detailed timesheet.
Training that matches the site
Your people learn the way the job is done today, not the way it was done when the course was built.
How it works
Five simple steps, from setting up your hours to a new file in your LMS.
- 1
Talk to us
Tell us about your courses and how often things change on site. We'll suggest a block size that suits you. Blocks start from five hours.
- 2
Raise a PO
We send you a quote for the block and you raise a purchase order. Your hours are then ready to use.
- 3
Send your changes
Email us what's changed: a marked-up storyboard, screenshots, a new procedure or new site photos.
- 4
We update, you check
We make the changes and test every change at least twice, then send you a review link to check.
- 5
Ready for your LMS
Once you're happy, we send the updated SCORM file ready for your LMS. You're invoiced for the time used, with a timesheet.
What you can use your hours for
Any change to a course we've built for you, and to many courses built by others. If you're not sure, just ask.
- New or changed procedures, steps and wording
- New site photos, videos and images
- New equipment or model changes
- Voiceover and audio changes
- Quiz and assessment updates
- New branding after a merger or name change
- Small new sections added to an existing course
- Fixing LMS or SCORM issues
Common questions
How many hours do I need?
Blocks start from five hours. Beyond that, it depends on how many courses you have and how often things change. We'll look at your courses with you and suggest a block that fits.
What if I don't use all my hours?
You're only charged for the time we actually spend. Each invoice includes a detailed timesheet, so you can see exactly where the hours went.
What if a change is bigger than expected?
We'll tell you before we start. If it's a big piece of work, such as a new course, we may suggest quoting it as a separate project.
Can you update courses Edge Learning didn't build?
Often, yes. Send us the source files (for example the Storyline file) and we'll let you know what we can do.
Ready to set up a block of hours?
Get in touch and we'll put together a quote that suits your courses. Or call us on 1800 334 300.