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I saw one of THOSE emails recently. It was obviously written out of frustration. But it came across as rude and nasty and threatened several actions that would largely have been pointless. So I wondered, if the person who sent the email was asked to say the written words out loud to the faces of […]

I have worked in many different workplaces, in different roles and different countries. And one thing always remains the same. Trying to figure out why people behave the way they do is always a challenge. I have also worked in a couple of workplaces where I consider one or two of my work colleagues to

I started in the training field when everything we used was paper-based. I have no idea how many forests we destroyed so that learners could sit in a room by themselves and fight to stay awake while reading through mountains of manuals and procedures. Then came the powerpoint revolution and the discovery of the animations

A 2016 study by HBS featured in Forbes Magazine found that a company stands to lose $12,489 (USD) to replace a toxic worker while employing a superstar (someone in the top 1% of performers) will add an extra $5,303 (USD) of performance. So even if you employ a fantastic performer who is toxic, you still

Like most things in life, there are many ways to waste time and money in the training sphere. Training people on things that they don’t need, giving them way more detail than they need to do their job and retraining someone because of an incident or performance issue that had nothing to do with training